Intervention
A swift, considered intervention, delivered with empathy, never confrontation. We prepare the family in advance, coach you through the moment, and signpost to treatment providers from the outset.
Family & Intervention Support · London
When someone you love is struggling, you don't have to do this alone.
We help families take steady, considered steps, without panic, without judgement, and at a pace that protects everyone involved.
- You may be tired of conversations that go nowhere.
- You may be seeing promises to stop, followed by relapse.
- You may be frightened of pushing too hard, but equally frightened of doing nothing.
- We help you slow the situation down and decide what to do next.
You may be wondering whether this is bad enough to ask for help
Many families wait because they are unsure whether they are overreacting. You do not need to have the perfect words, a diagnosis, or a clear plan before reaching out. The first conversation is simply to understand what is happening and what may help.
How we help
Calm, experienced support, for the people around someone struggling.
Most families come to us at the point where things have become unmanageable. The first call is rarely easy. We make it as straightforward as possible.
Travel Companion
Accompanying a loved one to a treatment facility is a profoundly sensitive moment. A trained, calm professional travels with them, UK or abroad, taking the emotional weight off the family.
Family Consultation
Sometimes you just need someone who's seen this before. A confidential one-to-one with a specialist, to map your options and decide together what (if anything) comes next.
About intervention
Intervention is not always the first answer.
Sometimes the right first step is preparation, boundaries, family guidance or a calmer conversation. If intervention is appropriate, we help plan it carefully and safely.
What happens after you contact us
A quiet, considered start.
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You send a short confidential enquiry
Use email or the form. A few sentences is enough.
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We arrange a private conversation
By phone or in person. Always on your terms, never on a schedule.
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We listen and understand what is happening
Before we suggest anything. We won't rush to a recommendation.
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We suggest the most appropriate next step
Sometimes that's us. Sometimes it's another form of support. We'll say so honestly.
A family's privacy is sacred.
Nothing you tell us leaves the room. We never contact your loved one, employer or wider family without your explicit permission, at any stage.
In a family's words
A father, two years on.
Family member seeking help
I met Naz over two years ago, as an interventionist and travelling companion to an overseas treatment centre with my son. Naz evolved from a sober coach to a friend, and remains a pillar of support for my son, who is now in a remarkably good place, in large part because of Naz's knowledge and compassionate approach.
M.V.
Father of a Phoenix Guardians client
Common questions from families
The questions we hear most.
Will my loved one know I've contacted you?
No, not unless you choose to tell them. Your first call to us is entirely private. We do not contact anyone in your circle without your explicit consent, at any stage.
My loved one isn't ready to accept help. Is it too early to call?
No. Many families call us long before any formal step is taken. Understanding your options early often makes the difference when the moment comes. A first conversation costs nothing and commits you to nothing.
How quickly can an intervention be arranged?
When time is critical, we can mobilise quickly, same-day consultation is available in most cases. Most interventions need a short preparation window so that the family is properly supported and the moment is handled with care.
What does a travel companion actually do?
A trained sober coach accompanies your loved one from home to the treatment facility, anywhere in the world. They handle logistics, provide a calm professional presence outside the family dynamic, and hand over directly to the receiving team.
What about support for me, the family member?
Family members are part of every plan we make. Support for parents, partners, siblings and children of someone struggling is available throughout, and often after, a loved one's recovery.
Start with a quiet, private conversation.
You don't need to have answers before you call. You just need to start.