What clients, families and partners say.
Words shared by people we've walked beside, through their own recovery, a loved one's crisis, or a professional partnership. Some names have been shortened to protect privacy.
Real experiences of recovery, growth and lasting change
Every recovery journey is different. These reflections show how consistent, honest and practical support can help people turn insight into meaningful change.
Naz started coaching me when I was still fairly new to recovery. I was living with constant anxiety, conditioned by fear, struggling to cope with my ADHD and desperate to stay sober, but I had no idea how to live a healthy sober life.
In the five years since then, he has shown me how to apply the steps in everything I do, helped me overcome fears that used to cripple me, and taught me practical ways to manage ADHD. He has coached me through several crises that would previously have destroyed me, called me out or pushed me when I needed it, and helped me realise I had more strength and resilience than I ever thought possible.
His coaching style is incredibly effective. He works with me on an issue or theme and guides me until I reach the realisations myself. You cannot rebuild someone's self-confidence simply by telling them to believe in themselves, but if they trust you, you can gradually restore it through continuous work and hundreds of small realisations.
Thanks to Naz, I have gone from being terrified of rejection and failure to pursuing and achieving my dream career, while leading a life I can be proud of.
Sobriety promises you a life beyond your wildest dreams, and it is thanks to Naz that I have been able to achieve mine.
Working with Naz has shown me how rare it is to find someone who combines compassion, honesty and practical action so effectively. He listens without judgement, understands the complexity of recovery and ADHD, and knows when to support, when to challenge and when to help someone slow things down.
What stands out most is that his coaching is never generic. Naz helps people turn insight into structure, decisions and progress they can actually sustain. He brings clarity when things feel overwhelming and creates the kind of accountability that builds confidence rather than dependence.
I would recommend Naz and Phoenix Guardians without hesitation to anyone looking for grounded, personal and genuinely effective support in recovery. His integrity, commitment and belief in the people he works with are exceptional.
I am delighted to provide this testimonial for Naz Hassan, whose work as a Recovery Coach has consistently demonstrated outstanding professionalism, compassion, and dedication.
During his time working with our organisation, Naz has shown an exceptional ability to build strong, positive, and trusting relationships with the individuals he has supported. He approaches every interaction with empathy, respect, and understanding, creating a safe and supportive environment where people feel heard, valued, and encouraged to make meaningful changes in their lives.
Naz’s commitment to supporting individuals in achieving their recovery goals is evident in his ability to motivate, empower, and advocate effectively. He possesses excellent communication skills, maintains high professional standards, and works collaboratively with external agencies to achieve the best possible outcomes.
What truly sets Naz apart is his genuine passion for helping others. He consistently goes above and beyond to support individuals through challenges while promoting independence, resilience, and personal growth.
I met Naz Hassan over two years ago, as an interventionist and travelling companion to an overseas treatment centre with my son. Naz evolved from a sober coach to a friend and remains a pillar of support for my son, who is now in a remarkably good place, in large part due to Naz's knowledge and compassionate approach.
When I was introduced to Naz at 25, I had been living with ME/CFS since I was 17 and was still struggling with its psychological impact. After years of working with various mental health professionals, I had become disillusioned and doubted that any support could make a significant difference.
Naz changed that very quickly. His approach was direct, consistent, and genuinely supportive. For the first time, I felt I wasn't facing challenges alone—it felt like being part of a team. That experience was transformative.
With Naz's support, I developed a healthier outlook, found better balance in my life, and learned to accept and manage some of the more difficult aspects of living with ADHD. Through every setback and success, he provided encouragement, accountability, and the right level of challenge.
What set Naz apart was his ability to create both understanding and action. He helped me engage with parts of myself I had long neglected and gave me the confidence to grow in ways I had not achieved through previous therapy. His guidance brought direction, not just conversation.
Naz has a rare gift. He combines deep self-awareness, compassion, and unwavering belief in the people he supports. His enthusiasm for life is infectious, and his work has had a profound and lasting impact on mine.
I met Naz at a time when I thought life was about as bad as it could get. Naz stood by me the whole way, and helped me through with endless kindness and patience, combined with some much-needed truth, and an ability to get me to listen when nobody else could. I am forever indebted to him.
Naz's knowledge and understanding of how to effectively help people in need, especially those suffering from addiction, is both comprehensive and realistic. Above all, Naz clearly cares for his clients, going over and beyond to guide them to the path of life-long recovery.
Working with Naz of Phoenix Guardians was of great benefit. Naz sees what the client, and also what the family, needs. All this is delivered with the utmost integrity and care. His approach is based on trust, care and a lot of experience, and I highly recommend Phoenix Guardians.
It is with sincere gratitude that I write this testimonial for Naz, my sober and recovery coach, who has supported me over the past three years. Throughout my recovery journey, Naz has been a constant source of encouragement, understanding, and unwavering support. His ability to listen without judgment, offer compassionate guidance, and remain steady through both challenges and successes has made a profound difference in my life.
Recovery has not always been easy, but Naz believed in me even during the times I struggled to believe in myself. His dedication, wisdom, and genuine care helped me build the confidence, resilience, and self-awareness needed to keep moving forward.
What sets Naz apart is not only his professional expertise but also his authenticity, empathy, and commitment to the people he supports. He created a safe and trusting environment where I felt heard, valued, and empowered to grow.
Looking back, I can honestly say that working with Naz has been one of the most valuable and life-changing experiences of my recovery. His guidance has had a lasting impact on my personal growth and overall quality of life.
Thank you, Naz, for your patience, belief, and unwavering support. I will always be deeply grateful for the positive difference you have made in my life.
All testimonials are published with explicit consent. We never share client information without it, and many of the people we work with prefer to remain private.
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